FAQs

This is our FAQ section. The answers to most, if not all, of your questions will be here. Contact us for any other info.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa direct debit/credit cards, Western Union Money Transfer and Stripe. For any questions email: jochysexpress12@gmail.com

HOW DO I ORDER MY WIG?

All transactions are done on www.www.jochysexpress.com
Kindly direct all hair enquiries to jochysexpress12@gmail.com

WHAT TYPE OF WIGS DO YOU SPECIALISED IN?

CUSTOM WIGS. Wigs that are machine made with a frontal or closure and are customized to look very natural for each client.

HOW WILL MY WIG STAY SECURED?

All wigs come with elastic band.

WHAT IS THE SHIPPING & PROCESSING TIME?

Kindly read all full item descriptions to satisfy your interest before you proceed to payment to avoid any inconveniences.

Our hair vendor seller ship hair to us due to COVID-19 DELAY & MEASURES within 7-20 business working days. We prepare/make and ship out within 3 days after receiving hair.

All our hair products & other accessories will be shipped between at least 2-10 business working days.

UK Shipping: 2-7 business working days.

EU: Post-Office International Standard Delivery 3-14 business working days, DHL: 1-3 business working days.

USA/Canada/Mexico: DHL 1-4 business working days, Post-Office International Standard Delivery 3-14 business working days,

Japan/China: DHL, 1-5 business working days, Post-Office International Standard Delivery 3-14 business working days.

Shipping time may vary during sales or peak times.

Total delivery time= processing + transit time excluding weekends.

WHAT DO I NEED MEASUREMENTS FOR?

I need measurements for a CUSTOM WIG.
I will need all the right measurements to ensure the perfect fit. Select your hair measurements when placing order.
I DO NOT need measurements for a full lace wig. They all come one size fits most. From (21-24 circumference).

DO I HAVE TO USE LACE GLUE TO KEEP MY WIG DOWN?

No. If you choose the option to get a closure wig made , you will not need adhesive. If you are purchasing a frontal wig, unless you add Jochy’s Express Adjustable Head Band, and you will need glue or adhesive to keep the wig down.

IF THIS IS MY FIRST WIG, WHAT DO I DO?

I’ll recommend a closure wig for those who’ve never worn a wig before. Frontal wigs or full lace wigs can be a lot to work with and a lot of maintenance if you are not familiar with them.

WHAT DO I DO TO TAKE CARE OF MY CUSTOM WIG?

You should allow the hair to air dry or dry using a hooded dryer.
Our Recommended shampoo/conditioner is Alberto Balsam for all hair types and TRESemmè Shampoo & Conditioner for dry & damaged hair!

Do you also install wigs?

Yes, if you live in Coventry and Birmingham and are willing to travel. You can email to schedule an appointment to have your custom wig installed.